Damage Control

Xbox Ethernet port replacement in Austin, TX

$120parts and labor

Wired internet stopped working on your Xbox? If the network cable won't click in, slips out, or the network test says it isn't connected when it is, the Ethernet (LAN) port is likely damaged. Damage Control replaces Xbox network ports for $120, parts and labor, across the Austin metro. Wired is faster and steadier than Wi-Fi for online games, so it's worth getting back.

  • $120, parts and labor
  • Free diagnostic first
  • 90-day warranty on parts and work
  • Curbside pickup and return

Request a repair

Signs your Xbox network port is damaged

  • The network test says the cable isn't connected when it's plugged in
  • The cable won't click in, or slips out
  • The wired connection drops when the cable moves
  • A cracked port or bent pins inside
  • Xbox Series X, Xbox Series S, Xbox One, One S and One X

Before you book: try another network cable and another port on your router. If wired still won't connect, it's most likely the port. Wi-Fi works in the meantime.

Consoles are warm, and bugs love them. We can't take in devices with signs of insects or droppings; if we spot any at pickup, we'll hand it right back, no charge. Why?

How it works

  1. Request it here

    Tell us the console and what it's doing. Photos help but aren't required.

  2. We pick it up curbside

    At your home, your office or a spot like a coffee shop. We never come inside.

  3. Free diagnostic

    We confirm what's wrong before any paid work. If it's more than the job you booked, you get the price first and can say no.

  4. We bring it back

    Curbside again, tested. If we can't fix it, you don't pay.

Request an Xbox network port replacement

Tell us about your device and we'll get back to you with next steps and a quote.

Phone, email or both: we need at least one way to reach you.

Curbside only: our technicians meet you outside and never come in. No exact address needed yet. Something like “home, near Mueller” works, and we'll pin down the spot when we reach out.

Device 1

Please don't include your unlock code. If we need it, we'll ask at pickup.

    We'll reach out by phone, text or email. No spam, ever.

    Xbox network port questions

    How much does an Xbox Ethernet port replacement cost?

    $120 for the port replacement, parts and labor, and the diagnostic is free. If we find damage beyond the port, we quote it before any paid work, and you can say no and owe nothing.

    Can't I just use Wi-Fi?

    You can, and it works in the meantime. A wired connection is faster and steadier, with less lag in online games and quicker downloads, which is why most players want the port back.

    How long does it take?

    Most console repairs take 24 to 48 hours. If a part has to be ordered, we'll tell you when to expect it back before we start.

    Will I lose my games and saves?

    No. The repair doesn't touch the console's storage.

    Do you come to me?

    Yes. We pick up curbside at your home, your office or a spot like a coffee shop anywhere in the Austin metro, including Round Rock, Cedar Park, Pflugerville, Georgetown and Kyle, and bring your Xbox back after the repair.

    Repair terms, the short version

    • Free diagnostic. You get a quote before any paid work, and owe nothing if you decline. No fix, no pay.
    • Back up your data. Repairs and resets can erase it, and we aren't responsible for data loss.
    • Your unlock code. We may ask you to remove it or share it with us for the repair. A shared code is purged from our system once the repair is complete. Never put it in a form, email or text: we'll ask at pickup.
    • Damage it already has. Opening a device can expose or worsen existing damage (cracks, liquid, swollen batteries, earlier repairs). We aren't responsible for those failures. Liquid-damaged repairs carry no warranty.
    • Payment is due when we return your device. Can't or would rather not pay for a finished repair? We'll take our parts back out and return your device as close as we can to how you gave it to us.
    • 90-day warranty on our parts and work. New drops, cracks and liquid damage aren't covered.
    • Unclaimed devices. Arrange the return within 30 days of our “it's ready” message, or a $5/day storage fee may apply. After 75 days and a final notice, an unclaimed device is considered abandoned and may be recycled or sold once we erase it.
    • Pest-free devices only. We can't accept devices with signs of pests (insects, eggs or droppings). They're returned unrepaired, at no charge.
    • Curbside only. We meet you outside and never enter your home.

    Read the full terms & policies (opens in a new tab).

    Pest-free devices only

    Insects such as roaches sometimes take shelter inside electronics, especially warm ones like game consoles, cable boxes and laptops. It can happen in any home, and it's nothing to be embarrassed about.

    • Why we're strict. Even a single insect or a few eggs can spread to our tools, our workspace and other customers' devices, and contamination can damage repair equipment.
    • Our policy. We don't accept or work on devices with signs of pests: live or dead insects, eggs, droppings or nesting material. They never come into our repair area.
    • What happens. We take a quick look before accepting a device. If we see signs of pests, we hand it right back; if they turn up once it's opened, we close it up and return it unrepaired.
    • No charge. You pay nothing for a device we turn away for this reason.

    Once a device has been professionally cleaned and the source treated, we may be able to take it, at our discretion. The policy in our terms (opens in a new tab).