Damage Control

Xbox won't turn on? Power supply repair in Austin, TX

No light, no startup sound, or an Xbox that clicks and shuts right off? A failed power supply is one of the most common reasons, especially after a power surge or a storm. Damage Control checks Xboxes that won't turn on for free, tells you exactly what failed and what it costs, and replaces the power supply or makes the repair, anywhere in the Austin metro.

  • Free diagnostic and quote
  • Power supply replacement
  • 90-day warranty on parts and work
  • Curbside pickup and return

Request a repair

Signs of a power problem

  • No light and no sound when you press the Xbox button
  • Turns on for a moment, then clicks off
  • Turns itself off, or won't wake from sleep
  • A burning smell, or a buzzing from inside
  • Stopped working after a power surge, an outage or a storm
  • Xbox Series X, Xbox Series S, Xbox One, One S and One X

Before you book: try another wall outlet and another power cord. The original Xbox One uses an external power brick: if the brick's light is off while it's plugged in, the brick may be all it needs. If you smell burning, unplug it and leave it unplugged.

Consoles are warm, and bugs love them. We can't take in devices with signs of insects or droppings; if we spot any at pickup, we'll hand it right back, no charge. Why?

How it works

  1. Request it here

    Tell us the console and what it's doing. Photos help but aren't required.

  2. We pick it up curbside

    At your home, your office or a spot like a coffee shop. We never come inside.

  3. Free diagnostic

    We confirm what's wrong before any paid work. If it's more than the job you booked, you get the price first and can say no.

  4. We bring it back

    Curbside again, tested. If we can't fix it, you don't pay.

Request an Xbox power repair

Tell us about your device and we'll get back to you with next steps and a quote.

Phone, email or both: we need at least one way to reach you.

Curbside only: our technicians meet you outside and never come in. No exact address needed yet. Something like “home, near Mueller” works, and we'll pin down the spot when we reach out.

Device 1

Please don't include your unlock code. If we need it, we'll ask at pickup.

    We'll reach out by phone, text or email. No spam, ever.

    Xbox power questions

    How much does it cost to fix an Xbox that won't turn on?

    It depends on what failed, so the diagnostic comes first, and it's free. Most often it's the power supply; sometimes it's the board. You get a clear quote before any paid work, and if you say no, you owe nothing.

    Can a power surge kill an Xbox?

    Yes. Surges and outages are a common cause of a dead power supply. A surge protector helps keep it from happening again.

    How long does it take?

    Most console repairs take 24 to 48 hours. If a part has to be ordered, we'll tell you when to expect it back before we start.

    Will I lose my games and saves?

    A power supply replacement doesn't touch the console's storage, and Xbox keeps your saves in the cloud as well. If the problem turns out to be on the board, we'll tell you before we start.

    Do you come to me?

    Yes. We pick up curbside at your home, your office or a spot like a coffee shop anywhere in the Austin metro, including Round Rock, Cedar Park, Pflugerville, Georgetown and Kyle, and bring your Xbox back after the repair.

    Repair terms, the short version

    • Free diagnostic. You get a quote before any paid work, and owe nothing if you decline. No fix, no pay.
    • Back up your data. Repairs and resets can erase it, and we aren't responsible for data loss.
    • Your unlock code. We may ask you to remove it or share it with us for the repair. A shared code is purged from our system once the repair is complete. Never put it in a form, email or text: we'll ask at pickup.
    • Damage it already has. Opening a device can expose or worsen existing damage (cracks, liquid, swollen batteries, earlier repairs). We aren't responsible for those failures. Liquid-damaged repairs carry no warranty.
    • Payment is due when we return your device. Can't or would rather not pay for a finished repair? We'll take our parts back out and return your device as close as we can to how you gave it to us.
    • 90-day warranty on our parts and work. New drops, cracks and liquid damage aren't covered.
    • Unclaimed devices. Arrange the return within 30 days of our “it's ready” message, or a $5/day storage fee may apply. After 75 days and a final notice, an unclaimed device is considered abandoned and may be recycled or sold once we erase it.
    • Pest-free devices only. We can't accept devices with signs of pests (insects, eggs or droppings). They're returned unrepaired, at no charge.
    • Curbside only. We meet you outside and never enter your home.

    Read the full terms & policies (opens in a new tab).

    Pest-free devices only

    Insects such as roaches sometimes take shelter inside electronics, especially warm ones like game consoles, cable boxes and laptops. It can happen in any home, and it's nothing to be embarrassed about.

    • Why we're strict. Even a single insect or a few eggs can spread to our tools, our workspace and other customers' devices, and contamination can damage repair equipment.
    • Our policy. We don't accept or work on devices with signs of pests: live or dead insects, eggs, droppings or nesting material. They never come into our repair area.
    • What happens. We take a quick look before accepting a device. If we see signs of pests, we hand it right back; if they turn up once it's opened, we close it up and return it unrepaired.
    • No charge. You pay nothing for a device we turn away for this reason.

    Once a device has been professionally cleaned and the source treated, we may be able to take it, at our discretion. The policy in our terms (opens in a new tab).